Project Overview
The Problem
Users want to save lives with the method of CPR and they mostly do not know how. Given that users are always with their mobile phones, an app can be created to guide the process and also give more knowledgeable information on the process of CPR procedures to adults, children and infants.
The Goal
To design an app using the design process of (empathy, define, ideate, create a prototype and test) that gives users the ability of knowing how to give safe CPR to groups of persons (adults, children and infants), while also gaining extra knowledge about CPR from article and videos as resources.
The Product
A CPR First Aid app and website to aid people with guidance and procedure of effectively giving safe CPR to groups of persons (adults, children and infants).
My Role
I am a UX researcher and designer, tasked with designing the app and an accompanying website prototype that gives users a handy guide to CPR procedures, as well as a website to give extra room for learning from different resources online. I conducted researches, interviews, and usability studies. In addition, I created paper and digital wireframes, low and high fidelity prototypes. I also carried out testings to ensure that the app meets accessibility standards and finally iterated on the web design.
Project Duration
The duration of this project is from November 2021 to February 2022.
Persona 1 - Jerry
Persona 2 - Anna
Low Fidelity Prototype
High Fidelity Prototype
Responsive Website Prototype
Usability Studies
The usability study was conducted with an unmoderated method of study. It included 8 participants with questions as to the iteration of the CPR First Aid app held for a duration of 15 minutes each.
The findings from the usability study revealed the following:
1. Social Good: Users want to utilise technology for more than just social media upkeep, but for social good.
2. Save Lives: Users are eager to save lives with guidance that is easily reachable on mobile phones that are carried everyday.
3. Knowledge: Users are eager to widen their knowledge on the procedures of giving CPR.
Impact
Users have shared that the app is quite a welcome to the social good market, and that it will be handy in making mobile phones a first aid to save lives by applying CPR safely.
What I Learned
Even when I did not realize that this was a user need, this project had made me open up more that what I think or feel isn’t a user need could actual be a big need in a different market. Research is always key to knowing these.
Accessibility Considerations
1. Screen Readers: for access to users who are vision impaired by adding alt texts to images.
2. Use of icons for easier navigation.
3. Use of detailed imagery to assist in understanding sections of the app.
Next steps
1. Conduct more research on how successful the app and website is, and then add more feature with demand.
2. Add more educational resources by way of articles and videos on practicality of CPR procedures.
3. Provide rewards/incentives for more surveys that will need to be carried out to achieve these.
4. More testings.